The business of business
Friends, I come before you with a few tales of good old fashioned American commerce, and the individual needs and wants of a specific customer--me. I sometimes use this space for venting purposes, but sometimes I don't manage to convey when something has been resolved or at least addressed to a point of mutual satisfaction, so allow me to relate at least one example of this. So here's one that turned out well. About three weeks ago, I recognized that I needed auto service. Nothing major, just the usual oil change and tire rotation. The stuff that if you do it regularly, you prevent problems down the road. Rarely an issue beyond the time investment needed to take care of it. We have dealt with a regional chain of tire and auto repair shops for a number of years, so I went to the nearest location to our house. They were full up, so I went across town to one close to an appointment I had later. They worked me in, and appeared to take care of my...