New Shoes in the Rain

‘Tis this season, friends. Hope it’s wonderful for you and yours!   And as far as I’m concerned, it’s a great time to talk about customer service, the good, the bad, the indifferent, the avoidable, and so forth.  We’re all cornered by it, whether we like it or not!   Here’s my first and worst bad example.  Some of our family lives out of state, so we conscientiously shop for them early, so that we can ship their gifts out well in advance of Christmas.  We did exactly that this year, and my wife shipped the box on December 9.  Since that time we have not received any tracking updates from the United States Postal Service, the tracking site only states that the parcel is “in the possession of the USPS.”   Since then my wife visited the post office from which she shipped it, and the employee there complained that they hired no seasonal help, they don’t have enough people to handle mail and parcels and that she wasn’t about to ship anyt...

I don't know about you, but it's always so difficult when one takes even a couple of days off work and then comes back to a full week.  Last week felt like it lasted about eleven days. Did you happen to travel over the holiday weekend?  I was very glad that I didn't, with weather and flight delays and all of that! Along with that, work wasn't all that much fun. I work in a portion of the healthcare industry that's affected by seasonal changes, sometimes more than others.  Last week was one of those "others" that created an "all hands on deck" scenario all week last week.  We're still in that state, and it really isn't much fun. Enough complaining.  We'll have plenty to complain about in a little more than a month. I have to say that I wonder about some of the people the President-Elect has chosen for certain cabinet and staff roles.  It's the Senate's job to do the worrying, of course, but I worry about THEM as well! I'm l...